Frequently Asked Questions
How do I clean my mask?
You can wash your Reusable Mask in Cold Soapy Water. DO NOT Tumble dry or use hash chemicals.
We recommend you wash your mask everyday.
Filter inserts Cannot be Cleaned and should be replaced every use.
How long will it take to arrive?
All orders are shipped the next business day in Express parcels with Australia Post.
Our postage options are:
$14.90 Express Shipping- Australia Post are not promising next day delivery on Express post at the moment, everything we are sending is in an express package!
Free Standard Shipping on orders over $150 AUD
Can I wear my mask without a filter insert?
Yes, all reusable masks can be worn with or without the filter inserts. Although the Filters provide extra layers of protection the mask itself still creates a barrier.
Can I return my mask or cancel my order?
Unfortunately, due to the nature of the product we cannot offer returns. Please choose products carefully.
If you have received damaged goods please contact our customer care team at firstname.lastname@example.org and we can arrange a refund less the shipping or an exchange/replacement product.
Please be aware, we will require return of the damaged good within 14 days to make an exchange or refund.